Shipping policy

This Shipping Policy applies to purchases made on esteller.sg. It explains our delivery options, shipping charges, estimated delivery timeframes, and additional charges that may apply.

All prices and delivery fees are charged in Singapore Dollars (SGD).

Delivery Coverage

We currently deliver within Singapore only.

Delivery is available to residential and commercial addresses in Singapore, subject to accessibility, safety, and logistics requirements. Additional charges may apply for selected locations, staircase delivery, after-hours delivery, Saturday delivery, or special delivery conditions.

Order Processing Time

Orders are processed after payment confirmation and order verification.

Our standard order processing time is:

Handling time: 1 to 4 business days

Transit Time: 2 to 20 busines days

Orders placed after our daily order cut-off time will begin processing on the next business day.

Order cut-off time: 4:00pm Singapore Time +8GMT

Our business days for order processing are:

Monday to Friday, excluding Singapore public holidays

Estimated Delivery Time

After an order has been processed, we will arrange delivery based on product availability, delivery address, and delivery schedule.

Our estimated delivery timeframe is:

Total Estimated delivery time: 3 to 24 business days after order processing

The total estimated delivery time is the combination of order handling time and transit time.

For furniture items or items requiring scheduled delivery, our team may contact the customer to confirm an available delivery date and time slot.

Delivery timeframes are estimates only and may be affected by stock availability, delivery location, building access restrictions, customer availability, public holidays, or circumstances beyond our control.

Self-Collection

Customers may choose to self-collect their purchases from our designated collection point, subject to prior confirmation with our team.

There are no delivery charges for purchases that are self-collected.

Self-collection arrangements must be confirmed with our team in advance.

Installation or assembly services are provided at no additional charge unless otherwise stated.

Delivery Charges in Singapore

All delivery rates below apply per invoice, to one delivery address, and in one delivery trip, unless otherwise stated.

Free Delivery

Free delivery applies to orders with a minimum purchase value of SGD 500.

To qualify for free delivery, the delivery location must be:

Accessible by elevator/lift, meaning the delivery location is on the same level as the lift landing; or
Located on the same level as the goods loading or unloading area.

If the delivery location does not meet these conditions, additional delivery charges may apply.

Standard Delivery Fees

For orders that do not qualify for free delivery, the following standard delivery fees apply:

Final invoice amount	Delivery fee
Below SGD 500	SGD 50
Above SGD 500	Free

Delivery charges are calculated based on the final invoice amount.

Delivery Time Slots

Standard delivery time slots are scheduled within a 3-hour delivery window.

Our standard delivery hours are:

Monday to Saturday, 10:00 AM to 8:00 PM

The customer or an authorised representative must be present at the delivery address during the confirmed delivery time slot to receive the order.

After-Hours Delivery

Deliveries scheduled after 6:00 PM on standard delivery days are subject to availability

Example:

3:00 PM to 6:00 PM: No after-hours surcharge
4:00 PM to 7:00 PM: Subject to availability

Saturday Delivery Surcharge

An SGD 80 surcharge applies for Saturday deliveries to:

HDB properties
Condominiums
Landed properties

Saturday delivery is subject to availability and must be arranged in advance.

Staircase Delivery Fees for Furniture

If delivery by elevator or lift is not possible at the time of delivery, Esteller will assess whether staircase delivery can be carried out safely.

This may apply if:

The item does not fit into the lift
The lift is unavailable or malfunctioning
Lift access is restricted
The delivery location requires movement through internal staircases

If staircase delivery is approved, the following additional charges apply per non-lift-accessible floor:

Item type	Staircase delivery fee
Non-wardrobe items	SGD 10 per floor
Wardrobe items	SGD 20 per floor

These charges also apply to staircases within landed properties and HDB maisonettes.

Example:

A delivery consisting of 1 wardrobe and 1 non-wardrobe item to a building without lift access:

Delivery level	Calculation	Total
Level 1	No staircase charge	SGD 0
Level 2	1 non-wardrobe × SGD 10 + 1 wardrobe × SGD 20	SGD 30
Level 3	1 non-wardrobe × 2 floors × SGD 10 + 1 wardrobe × 2 floors × SGD 20	SGD 60

Delivery Surcharge for Selected Locations

A SGD 30 surcharge applies for deliveries to:

Sentosa Island
Jurong Island
Military camps

Additional location-based charges may apply if special access, permit, security clearance, or delivery restrictions are required.

Customer Responsibilities

Customers are responsible for ensuring that:

The delivery address and contact details provided are accurate
The delivery location is accessible for the item purchased
Building access, lift access, loading bay access, and delivery permissions are arranged before delivery
Someone is available to receive the order during the confirmed delivery time slot
Any access restrictions, staircase requirements, or special delivery conditions are disclosed before delivery

If delivery cannot be completed due to incorrect information, restricted access, customer unavailability, or undisclosed site conditions, additional delivery or re-delivery charges may apply.

Failed Delivery or Re-Delivery

If a delivery attempt fails because the customer is unavailable, the address is incorrect, access is restricted, or the site conditions were not disclosed, Esteller may charge an additional re-delivery fee.

Re-delivery will be arranged based on the next available delivery schedule.

Delivery Changes

Customers who need to change their delivery date, time, address, or contact details should contact us as soon as possible.

Delivery changes are subject to approval and availability. Additional charges may apply if the order has already been scheduled, dispatched, or assigned for delivery.