Shipping policy
Order Confirmation
Once you place your order, you will receive an order confirmation email. This means that we have received your order and pre-authorized your payment.
Dispatch
At Esteller, our mission is to provide a smooth and reliable shopping experience throughout Singapore. We strive to process and dispatch orders efficiently while maintaining a high standard of customer service.
After placing your order, you will receive updates regarding your order status and shipping information. Once your order has been dispatched, a tracking number will be provided by email where applicable.
Postage Costs
For orders within Singapore:
| Shipping Time | Shipping Condition | Shipping Costs |
|---|---|---|
| 3–5 Business Days | Orders $0.01-$499.99 | SGD $50.00 |
| 3–5 Business Days | Orders $500.00 and up | Free |
Order Acceptance & Pricing
Please note that some orders may not be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:
- Incomplete or inaccurate information
- Suspected fraudulent activity
- Payment authorization or verification issues
- Product availability issues
We may request additional verification, including address confirmation, contact information, or proof of identity before accepting an order.
Price Accuracy
We make every effort to ensure pricing information is accurate. However, errors may occasionally occur. If a pricing error is identified, we may contact you for instructions or cancel the order and notify you accordingly.
Processing Times & Delivery Times
- Processing Time: 1–2 Business Days (Monday–Sunday)
- Shipping Time: 3–5 Business Days (Monday–Sunday)
- Shipping Carrier: Singapore Post (SingPost)
- Daily Cut-Off Time: 8:00 PM (GMT+08:00) Singapore Standard Time (Singapore)
Orders placed before 8:00 PM will begin processing on the same business day. Orders placed after 8:00 PM will begin processing on the next business day.
After Placing Your Order
You will receive a confirmation email containing:
- Your order number
- Your order details
Please check your spam or junk folder if you do not receive your confirmation email.
If you still have not received your order confirmation, please contact our support team and we will be happy to assist you.
Track Order
Where tracking information is available, you will receive a tracking number by email once your order has been dispatched.
If you have not received shipping information within 4 business days of placing your order, please contact us and our team will be happy to assist you.
In-Store Pickup
Customers may collect eligible orders from our store location when the pickup option is selected during checkout. Customers will receive a notification once their order is ready for collection.
In-Store Shopping
Customers are welcome to visit our physical location during business hours for in-store shopping and assistance.
Delivery Delays
While we strive to meet estimated delivery times, delays may occasionally occur due to courier services, public holidays, weather conditions, or circumstances beyond our control. Delivery estimates are not guaranteed delivery dates.
Customer Service
Esteller
Address: 604 Sembawang Rd, #01-18 Sembawang Shopping Centre, Singapore 758459
Phone: +65 63483144
Email: hello@esteller.sg
Customer Support Hours
Monday – Sunday: 10:00 AM – 10:00 PM
Time Zone: (GMT+08:00) Singapore Standard Time (Singapore)
Response Time: We respond within one business day
