Refund policy
30 Days Easy Free Returns
At https://esteller.sg/, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple and hassle-free return process.
Return Policy Details
Return Period: You can return eligible items within 30 days of receiving your order.
Item Condition: Items must be returned in their original condition, unused, and in their original packaging to be eligible for a return.
Free Returns: We cover the return shipping or collection costs for eligible returns, allowing customers to return approved items at no additional charge.
Large Furniture Items: Due to the size and nature of furniture products, certain items may require collection arrangements instead of standard parcel returns. Our customer service team will provide collection instructions where applicable.
How to Return an Item
Contact Customer Service: Email us at hello@esteller.sg to initiate your return. Please include your order number and reason for return.
Receive Return Instructions: Our team will provide you with return authorization and detailed instructions on how to return your item.
Package Your Return: Carefully pack the item(s) in the original packaging, including all accessories, tags, manuals, and documentation.
Collection or Return Shipping: Depending on the size and type of product, we will arrange collection or provide return shipping instructions.
Send the Package: Follow the instructions provided by our support team to complete the return process.
Refund Process
Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return policy requirements.
Refund: After approval, we will process your refund. It may take up to 14 business days for the amount to appear in your original payment method, depending on your bank or payment provider.
Exchanges
Feel free to contact us via email or phone to discuss any issues with your product. We will do our best to find a suitable solution.
Non-Returnable Items
Some items may not be eligible for return, including:
- Customized or made-to-order products
- Clearance or final sale items
- Products damaged through misuse, neglect, or improper handling
- Items not returned in their original condition
- Products specifically marked as non-returnable on the product page
Customer Service:
Address: 604 Sembawang Rd, #01-18 Sembawang Shopping Centre, Singapore 758459
Phone: +65 63483144
Email: hello@esteller.sg
Customer Support Hours
Monday – Sunday: 10:00 AM – 10:00 PM
Time Zone: (GMT+08:00) Singapore Standard Time (Singapore)
Response Time: We respond within one business day
