Contact Us – Esteller

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Esteller

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Living Room
- Living Room
- Living Room Furniture
- Sofa | Shop by Seater
- Sofa | Shop by Type
- Sofa | Shop by Material
Bedroom
- Bedroom
- Bedroom Furniture
- Beds | Shop by Material
- Beds | Shop by Type
- Wardrobe
Dining Room
- Dining Room
- Dining Room Furniture
- Tables | Shop by Type
- Dining Set | Shop by Seater
Study Room
- Study Room
- Study Tables
- Office Chairs
Built In
Showroom
Contact Us

How Can We Help?

Order Support

Order updates & enquiries

Delivery & Collection

Delivery info & self-collection

Returns & Refunds

30-Day return policy

Incorrect Item

Report issues quickly

Product Care

Care tips & maintenance

How It Works

Contact Us

Reach us via WhatsApp, Call or Email

Share Your Details

Provide your Order Number & photos

We Review & Assist

We'll arrange the next steps

Returns & Refunds

Return within 30 days of Delivery in original condition

To be eligible, items must be unused, undamaged, in resalable condition, and in their original packaging with all components intact.

Items not eligible for return

•Customized or indent products
•Clearance or sale items
•Products that require on-site assembly
•Modular wardrobes and bedroom sets
•Items that have been opened, assembled, used, stained, washed, or damaged

Approved Refunds

Based on the final paid price, less applicable delivery and restocking charges. Refunds are processed after the returned item has been received and inspected.

Contact Information

We are here to help. Reach out to us through any of the channels below and our team will get back to you as soon as possible.

Email

hello@esteller.sg

Call / WhatsApp

+65 6348 3144

Address

604 Sembawang Road, #01-18 Sembawang Shopping Centre Singapore 758459

Opening Hours

Showroom: 10am to 10pm Daily

Customer Service: 9am to 6pm (Excluding Public Holidays)

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Visit Us

Discover Esteller at Our Furniture Showroom

From first browse to final decision, our showroom gives you a more confident way to shop. Experience materials, colours, comfort, and scale in person, then get helpful guidance from our team as you choose pieces for your home.

604 Sembawang Road, #01-18 Sembawang Shopping Centre Singapore

Opens Daily: 10am to 10pm

+6563483144

Learn More About Our Showroom

All prices and delivery fees are charged in Singapore Dollars (SGD). Delivery Coverage We currently deliver within Singapore only. Delivery is available to residential and commercial addresses in Singapore, subject to accessibility, safety, and logistics requirements. Additional charges may apply for selected locations, staircase delivery, after-hours delivery, Saturday delivery, or special delivery conditions. Order Processing Time Orders are processed after payment confirmation and order verification. Our standard order processing time is: Handling time: 1 to 4 business days Transit Time: 2 to 20 busines days Orders placed after our daily order cut-off time will begin processing on the next business day. Order cut-off time: 4:00pm Singapore Time +8GMT Our business days for order processing are: Monday to Friday, excluding Singapore public holidays Estimated Delivery Time After an order has been processed, we will arrange delivery based on product availability, delivery address, and delivery schedule. Our estimated delivery timeframe is: Total Estimated delivery time: 3 to 24 business days after order processing The total estimated delivery time is the combination of order handling time and transit time. For furniture items or items requiring scheduled delivery, our team may contact the customer to confirm an available delivery date and time slot. Delivery timeframes are estimates only and may be affected by stock availability, delivery location, building access restrictions, customer availability, public holidays, or circumstances beyond our control. Self-Collection Customers may choose to self-collect their purchases from our designated collection point, subject to prior confirmation with our team. There are no delivery charges for purchases that are self-collected. Self-collection arrangements must be confirmed with our team in advance. Installation or assembly services are provided at no additional charge unless otherwise stated. Delivery Charges in Singapore All delivery rates below apply per invoice, to one delivery address, and in one delivery trip, unless otherwise stated. Free Delivery Free delivery applies to orders with a minimum purchase value of SGD 500. To qualify for free delivery, the delivery location must be: Accessible by elevator/lift, meaning the delivery location is on the same level as the lift landing; or Located on the same level as the goods loading or unloading area. If the delivery location does not meet these conditions, additional delivery charges may apply. Standard Delivery Fees For orders that do not qualify for free delivery, the following standard delivery fees apply: Final invoice amount Delivery fee Below SGD 500 SGD 50 Above SGD 500 Free Delivery charges are calculated based on the final invoice amount. Delivery Time Slots Standard delivery time slots are scheduled within a 3-hour delivery window. Our standard delivery hours are: Monday to Saturday, 10:00 AM to 8:00 PM The customer or an authorised representative must be present at the delivery address during the confirmed delivery time slot to receive the order. After-Hours Delivery Deliveries scheduled after 6:00 PM on standard delivery days are subject to availability Example: 3:00 PM to 6:00 PM: No after-hours surcharge 4:00 PM to 7:00 PM: Subject to availability Saturday Delivery Surcharge An SGD 80 surcharge applies for Saturday deliveries to: HDB properties Condominiums Landed properties Saturday delivery is subject to availability and must be arranged in advance. Staircase Delivery Fees for Furniture If delivery by elevator or lift is not possible at the time of delivery, Esteller will assess whether staircase delivery can be carried out safely. This may apply if: The item does not fit into the lift The lift is unavailable or malfunctioning Lift access is restricted The delivery location requires movement through internal staircases If staircase delivery is approved, the following additional charges apply per non-lift-accessible floor: Item type Staircase delivery fee Non-wardrobe items SGD 10 per floor Wardrobe items SGD 20 per floor These charges also apply to staircases within landed properties and HDB maisonettes. Example: A delivery consisting of 1 wardrobe and 1 non-wardrobe item to a building without lift access: Delivery level Calculation Total Level 1 No staircase charge SGD 0 Level 2 1 non-wardrobe × SGD 10 + 1 wardrobe × SGD 20 SGD 30 Level 3 1 non-wardrobe × 2 floors × SGD 10 + 1 wardrobe × 2 floors × SGD 20 SGD 60 Delivery Surcharge for Selected Locations A SGD 30 surcharge applies for deliveries to: Sentosa Island Jurong Island Military camps Additional location-based charges may apply if special access, permit, security clearance, or delivery restrictions are required. Customer Responsibilities Customers are responsible for ensuring that: The delivery address and contact details provided are accurate The delivery location is accessible for the item purchased Building access, lift access, loading bay access, and delivery permissions are arranged before delivery Someone is available to receive the order during the confirmed delivery time slot Any access restrictions, staircase requirements, or special delivery conditions are disclosed before delivery If delivery cannot be completed due to incorrect information, restricted access, customer unavailability, or undisclosed site conditions, additional delivery or re-delivery charges may apply. Failed Delivery or Re-Delivery If a delivery attempt fails because the customer is unavailable, the address is incorrect, access is restricted, or the site conditions were not disclosed, Esteller may charge an additional re-delivery fee. Re-delivery will be arranged based on the next available delivery schedule. Delivery Changes Customers who need to change their delivery date, time, address, or contact details should contact us as soon as possible. Delivery changes are subject to approval and availability. Additional charges may apply if the order has already been scheduled, dispatched, or assigned for delivery. Important Notes Delivery charges and surcharges may be revised if site conditions are not accurately disclosed at the time of purchase. Esteller reserves the right to determine the most appropriate delivery method based on safety and logistics considerations. Customers will be informed of any applicable surcharges prior to delivery arrangement whenever possible.