Security Statement
Effective Date: June 16, 2026
Overview
Esteller takes reasonable administrative, technical, and organizational measures to help protect customer information when using this website.
This Security Statement outlines our general security practices related to website usage, account protection, and online transactions.
Security Practices
Secure Connection
This website uses industry-standard encryption technologies, including Secure Socket Layer (SSL) encryption, to help protect information transmitted during browsing, account access, and checkout.
Payment Processing
Payments are processed through trusted third-party payment providers.
These payment providers manage payment information in accordance with their own security standards, compliance requirements, and privacy practices.
Payment Data
Esteller does not store complete credit card or debit card information on its servers.
Payment details are processed securely by authorized payment service providers.
Order Review
Orders may be reviewed to identify potentially unauthorized, fraudulent, or unusual activity.
Where necessary, orders may be delayed, placed on hold, verified, or cancelled to help protect customers and maintain transaction security.
System Maintenance
Website systems, software, and security processes may be updated periodically to maintain security, performance, and operational integrity.
Customer Responsibility
Customers are responsible for maintaining the confidentiality of their account information, passwords, and login credentials.
If you suspect unauthorized access, account misuse, or suspicious activity, please contact us immediately.
Third-Party Services
Our website may use third-party services such as payment processors, analytics providers, communication platforms, and technology partners.
These providers maintain their own security practices and policies for the services they provide.
No Absolute Guarantee
While we implement reasonable security measures, no method of internet transmission, electronic storage, or online communication can be guaranteed to be completely secure.
Accordingly, Esteller cannot guarantee absolute security of information transmitted through the website.
Company Information
Company Name: Esteller
Address: 604 Sembawang Rd, #01-18 Sembawang Shopping Centre, Singapore 758459
Phone: +65 63483144
Email: hello@esteller.sg
Customer Support Hours
Monday – Sunday: 10:00 AM – 10:00 PM
Time Zone: (GMT+08:00) Singapore Standard Time (Singapore)
Response Time: We respond within one business day
